FAQ - Technical Topics
Q. How do I implement Tynt Insight?
A. When you sign up for a Tynt Insight account a custom script will be created specifically for you. Simply add that javascript snippet to the HTML on your page right before the end of the body close tag. Tynt Insight will begin working immediately.
Tracer script placement exampleQ. How do I access my Tynt Insight stats dashboard?
A. Once you set up a Tynt Insight account you will be able to access your stats and Tynt Insight dashboard by logging in at www.tynt.com
Q. How often do my Tynt Insight stats update?
A. Currently the stats are updated once a day at midnight Pacific time.
Q. Can I use Tynt Insight to monitor my blog?
A. It depends. Most hosted blogging platforms do not give you access to the HTML source code but if yours does then you can use Tynt Insight. We have users that use Blogspot, WordPress, and Blogger so if you have questions please get in touch (feedback@tynt.com). You can not add Tynt Insight to a LiveJournal account; See our WordPress FAQ for an example.
Q. How do I use Tynt Insight on my WordPress blog?
A. Tynt Insight will work only if you are hosting your own WordPress blog and are not using the hosted service. When you are logged in to your WordPress blog simply go to:
Site admin > Appearance > Editor > Footer -
then scroll down in the editor box until you see the </body> tag; simply paste your Tynt Insight script right above the </body> tag and Update File which will roll out Tynt Insight to all of the pages on your WordPress blog.
Q. Does Tynt Insight change my user’s experience on my site?
A. Impact on the end user experience is minimal; if you have the Attribution Links feature enabled, when a user pastes content copied from your site they will see the attribution link back to the original content page. When a user clicks the link, they will be taken back to the original page.
Q. I noticed that Tynt Insight adds ’stuff’ to link back URLs; does this negatively affect my search engine results?
A. The ’stuff’ that we add uniquely identifies the copied content and because Tynt Insight uses a hash (#) the search engines ignore everything after the # so the URL is seen by the search engines as the same page.
Q. How big is the payload for my Tynt Insight script?
A. Approximately 12k
Q. What user actions does Tynt Insight measure?
A. Tynt Insight is designed to measure user engagement in a completely new way. Currently, Tynt Insight measures when a user:
1. copies text
2. copies an image
Q. How can I block Tynt Insight from monitoring my actions?
A. Tynt understands that some people are uncomfortable having events from their web browsing recorded in a database. We take your privacy concerns seriously and we are therefore investing considerable effort into developing a feature that will allow users to block Tynt software across all the sites that are using it, from within their own browser. Until we have this blocking feature ready, it is possible to achieve a similar effect by using one of the many ad blocking components available on the net. For Firefox users, we have found Adblock plus to work well, and Super Ad Blocker is effective for IE users.
Q. I have pasted the HTML script in every page of my iWeb site. Yet when I View Source, its not there?
A. Your Mobileme web site(s) and all its related files are stored in the /iDisk/Web/Sites/… directory and viewable directly from finder. iWeb then generates html code that calls out the file. Our Tynt Script must be in the page source in order to work and cannot be loaded from a nested HTML file. At this time Tynt Insight is not compatible with iWeb and Apple’s hosting service.
Q. Can the automatically generated attribution link be deleted by a user?
A. The automatically generated attribution link can be removed by the user. However, seeing as you cannot prevent a user from sharing your content you can increase your chances of getting credit for it. The automatic link provides an effortless step to reference material and can have a direct impact on your search engine ranking.
Q. I have multiple domains that I want to track. Do I have to create a separate account for each?
A. Tynt Insight tracks and summarizes data on a per account basis. As such, if you have multiple domains and would like to see the data separately, we recommend setting up accounts for each domain. We are working on allowing our site owners to manage multiple domains under one account.
Q. How often are stories tweeted when using the AutoTweet feature?
A. Tynt Insight calculates a list of most engaging stories; based on how often users are copying information from your pages. Based on this list, we choose the most compelling story and tweet it out. Stories are tweeted out at most once an hour and not repeated more than once a day. We are continuing to work on improving the algorithm and rate of our twitter feed. Please let us know what would work for you at feedback@tynt.com
Q. How does Tynt Insight track image copies?
A. Tynt Insight currently tracks when a user copies an image by either using the CTRL-C or right click copy commands. We are working on adding additional functionality to image copies. Please let us know what would work for you at feedback@tynt.com
Q. Does Tynt Insight work with Google Analytics?
A. Tynt Insight is running in tandem with Google Analytics on a large percentage of our sites, without any reported problems.
Q. Does Tynt have an Affiliate Program?
A. We’re very excited about having people spread the word on Tynt Insight. Please contact us if you’re interested in an Affiliate Program at contactus@tynt.com.
Q. I don’t want Tynt Insight to add a link when I copy and paste. What can I do?
A. We’re currently working on providing users an option to opt out of Tynt Insight. If you’d like to disable Tynt Insight immediately, you can use an ad or script blocking tool to disable Tynt Insight.